As one of the best HVAC companies in Ann Arbor, Michigan, Fry has been working in this industry for decades, and we have seen it all in terms of HVAC companies and their standards. As a leader in the industry, we know what to look for when selecting an HVAC contractor and have seen the issues that arise when homeowners or owners use a subpar company for their HVAC systems. So, we thought it was time to put pen to paper and list the seven qualities that you should look for in an HVAC contractor here in Ann Arbor, MI. Not to toot our own horn, but Fry hits all seven, and we are not just saying that, the proof is in our work standards and customer feedback.
Experience & Expertise
HVAC companies are a dime a dozen, but what separates the good ones from the mediocre ones is experience and expertise within the residential and commercial HVAC industry. Things to look for are HVAC companies that have experience with the leading furnace and air conditioning manufacturers commonly found in Michigan and Ohio, including Lennox, Trane, Rheem, and American Standard. You will also want to see specific information about their services, including details and installation requirements.
Certification & Licensing
HVAC companies, especially those that are reputable, will proudly display their certifications and licensing for the states in which they operate. These certifications ensure that the HVAC technicians working within the company can deliver safe and code-compliant installation, repairs and replacement services. Most states will either offer a mandatory or an optional licensing regime. In Michigan, HVAC contractors must hold a mechanical contractor license for work involving natural gas; they will also require a mechanical specialty license.
Reputation & Reviews
If you are working with a company whose trucks are visible in your neighbourhood, they are actively operating and have strong reviews on Google, you are most likely working with a reputable company. If you suspect there might be something amiss or the reviews are outdated, consider checking social media platforms like Reddit and even ask the company for a few customer references, especially if you are planning a furnace replacement or installation.
Transparent Pricing
A reputable HVAC company will have straightforward pricing in both its estimates and final billing. This industry is filled with those who like to add hidden fees, pointless upgrades, and upselling. When working with a reputable company, they will be upfront and honest about what you specifically need. Your quotes should also include detailed quotes that include labour, parts, and any government-specific charges or fees.
Comprehensive Services
Many HVAC companies do a poor job of showing off their abilities, and you want to work with a company that can install, repair and replace your unit. Maintenance of these expensive home systems is essential, and working with a company that offers comprehensive services, including diagnostics and emergency repairs, is worth the cost, especially when you have to make that dreaded phone call in the middle of a snowstorm and have no heat.
Warranty Supports
Whether the HVAC company offers warranty support for the equipment it is installing or has its own in-house warranty, working with a company that is willing to stand behind its work with guarantees is essential. Additionally, any reputable HVAC contractor will be familiar with the manufacturer's warranties and should be able to answer any questions you may have. If they can't, it might be a warning sign that they are not knowledgeable.
Communication & Customer Service
In today's ever-online world, there is no excuse for a contractor not to have good communication or customer service. Any HVAC company worth considering should have clear communication regarding project timelines, options, and potential issues that may arise. They should also flag concerns ahead of time and work with you to find a suitable solution that works for both you and them.
Finding that perfect HVAC company to work with in Ann Arbor can seem complicated, but the good news for those in tree town is that Fry is here to serve you and your HVAC needs. We have been providing HVAC services in Ann Arbor for years, and with our skilled HVAC technicians and some of the best rates in town, you will be hard-pressed to find a better HVAC company for your residential or commercial needs. From air conditioners to furnaces and even accessories such as dehumidifiers, Fry can guide you through the installation, repair or replacement process and ensure that your home or business has the HVAC services it needs to thrive here in Michigan.
